Frequently Asked Questions
Everything you need to know about your FILA order and products.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website or log into your FILA account to view real-time updates.
What is your return policy for footwear and apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that footwear must be returned in its original shoe box to be eligible for a full refund.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' link. We recommend measuring your foot or chest and comparing it to our charts, as some heritage silhouettes may have a more athletic, snug fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay for eligible orders.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
Are your products authentic FILA gear?
Every item sold on our official website is 100% authentic. We take pride in our heritage and ensure all products meet our strict quality and performance standards.